Retail Support

Valley offers a fully integrated, flexible and professional support network to protect your retail investment.

 We co-ordinate all elements of your project implementation, as well as providing ongoing update, merchandising, maintenance and store audit programmes, designed to maximise your retail opportunity. Clients trust Valley for excellence in providing end-to-end service and support in over 40 countries across Europe, Middle East, India and Africa. We have unrivalled coverage, from single country campaigns to multi territory projects, including travel retail, all backed up by Safecontractor accreditation.

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Installations

Installation coverage spans over 40 countries across EMEA and India. We have 1,700 installers and 1.5m ft² of warehouse space to make sure the process runs seamlessly. Regional project management teams are responsible for the delivery & administration and bring the value of local understanding to each country’s retail landscape, as well as operational benefits through working in the native language. Recognising that reporting is critical, our online reporting portal provides one point of reference to customers.

Merchandising & Audits

Our tactical merchandising & compliance audit team support ensures your products and POS remain in the right place at the right time, driving sales and helping grow your business. Individual project and activity plans are created to maximise your POS presence in store, gaining competitor advantage and optimising your customer’s brand experience.

Maintenance

Our planned or reactive maintenance programs ensure that your in store activity not only continues to deliver the best customer experience but also delivers a greater return on your investment. Our highly skilled field teams are able to tackle the most complex tasks efficiently and with minimum disruption to your retail partners. During the service we are also able to install new POS, change product models and even update programme software as necessary.

Customer Helpline

Along with real time reporting of all of our in store services, dedicated support teams and bespoke 24hr helplines ensure that we deliver high quality workmanship and outstanding customer service. Highly experienced in delivering both simple and complex retail programmes, the team works with you every step of the way to ensure complete satisfaction for both you and your retail partners.

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